AI ServicesHuman-in-the-Loop
Human-in-the-Loop
Interfaces
AI gets things wrong. For anything that affects customers, finances, or compliance, that needs a deliberate design response.
Engagement
Product & Workflow Design
Typical Duration
4 – 8 weeks
Review screens, approval workflows, correction interfaces, and oversight dashboards that let people verify, edit, and approve AI outputs before they take effect. Done well, HITL makes AI usable in high-stakes contexts. Done poorly, it creates more work than the AI saves.
What we design
Review Interfaces
AI output shown alongside source material. Uncertainty highlighted. Correction effortless with inline editing and one-click approvals. Designed for 5-second approval when the AI is right.
Confidence-Based Routing
High-confidence outputs proceed automatically. Medium gets lightweight review. Low gets full review or specialist routing. Thresholds calibrated to error tolerance.
Batch Review Workflows
For high-volume use cases. Scan many items quickly, filter by confidence, spot-check rather than review everything. Quality oversight at scale without creating a bottleneck.
Correction & Feedback Loops
Every correction captured as structured data. Feeds prompt improvement, fine-tuning datasets, and systematic quality analysis.
Escalation Paths
When the AI can’t handle a case. Routes to the right person with full context. Nothing falls through the cracks.
Audit Trails
Every AI decision and human review logged. Who reviewed, when, what changed, what was the final result. Required for regulated environments.
Deliverables
What you get
- Review interface designed for the specific use case
- Confidence calibration and routing logic
- Feedback capture and correction pipeline
- Audit trail infrastructure
- Quality dashboards
- Reviewer training materials
HITLReview WorkflowsConfidence ScoringAuditComplianceQuality Assurance
Deploying AI where accuracy actually matters?
The review interface is often the most important part of an AI system. It determines whether the organisation can actually use AI in production. We design it accordingly.